General
Getting Started with Kixie
How To Download Kixie Kixie provides a download to Kixie PowerCall in the initial setup email as well as directly through the Kixie.com dashboard. Here's a link below as well. After downloading the Kixie Chrome Extension, we recommend pinning it onto ...
Microsoft Bookings Setup Guide
Setting up Microsoft Bookings in 13 Simple Steps Watch a video overview on the topic here: https://vimeo.com/778523419/08162b4c73 How to Setup: (manual setup instructions) 1. Open MS Edge browser, then go to https://Outlook.office.com/bookings ...
Send Microsoft 365 email as a distribution list
In Microsoft 365, you can send email as a distribution list. When a person who is a member of the distribution list replies to a message sent to the distribution list, the email appears to be from the distribution list, not from the individual user. ...
Common Printer Errors and How to Fix Them
Connecting your computer to an external printer in order to print your documents can be difficult and frustrating, especially when there are so many different types of printers, each with their own quirks, pros and cons. Here are some common issues ...
Setting Up MFA in Microsoft
Multi Factor Authentication is an important aspect of keeping your account secure. Below is a step by step guide to setting it up for your microsoft account. Set up the Microsoft Authenticator app to send notifications On the Additional security ...
The 5 most common types of Phishing Attacks
Phishing is among the biggest cyber threats facing organizations. In this article, we'll look at five of the most common types of phishing email to help you spot the signs of a scam. 1. Email phishing Most phishing attacks are sent by email. The ...
Virtual Meeting Etiquette
Meetings online can be convenient, but it's important to remember they are just as professional of a setting as an in person meeting would be. Here are some tips to staying professional during an online meeting. 1) Behave As You Would In Person If ...
Atera Agent Emerge
See attached
Avoiding Suspicious Emails
Emails can appear very innocent and helpful, but your inbox is a valuable tool for scammers to compromise your computer. Here's 5 ways to identify a suspicious email and stay safe. Of course, if you find a suspicious email like this, feel free to ...
10 Useful Keyboard Shortcuts
Using keyboard shortcuts can greatly increase your productivity, reduce repetitive strain, and help keep you focused. For example, to copy text, you can highlight text and press the Ctrl+C shortcut. The shortcut is faster than moving your hands from ...
OneDrive for Business Overview
Welcome to the wonderful world of OneDrive for Business Designed for business—access, share, and collaborate on all your files from anywhere. The real power behind OneDrive for Business is that it gives employees a place to store files and work on ...
Troubleshooting Headset / Audio Issues
Having trouble with your headset or microphone is an unfortunately common occurrence. To help resolve these issues, it is first important to know where the problem is. Is it one app in particular, or everything? This can help support know how best to ...
What is Multi-Factor Authentication?
What is Multi-factor authentication? When you sign into your online accounts - a process we call "authentication" - you're proving to the service that you are who you say you are. Traditionally that's been done with a username and a password. ...
Differences Between Sleep Mode / Hibernation / Power off
While a computer may look the same in "Sleep mode" and after you've pressed the power button, these states are actually quite different. Here is a short and sweet guide about the different inactive states your computer can enter. Shut Down: This is ...
Keyboard Hotkeys/Shortcuts for Microsoft Teams
Shortcuts and hotkeys can be useful in order to quickly navigate an application, making your user experience more smooth and your work more efficient. Here are a few that you can use for Microsoft teams, split up by where and when you use them. ...
Microsoft Outlook (PWA) "Progressive Web App"
What is PWA? A PWA is short for Progress Web App, essentially, a webpage saved as an app that can be listed in your Windows 10 or 11 Start menu. Microsoft 365 apps (formerly Office 365) can exist either as a dedicated app that runs directly on your ...
How To: Office 365 PWD Reset
Follow this link to reset your Office 365 PWD: https://passwordreset.microsoftonline.com/
How To: Welcome to Microsoft Teams
How To: Office Templates
Create more with Microsoft templates https://templates.office.com/
How To: Office 365 Cheat Sheets
Outlook Mail for Windows View PDF Outlook Calendar for Windows View PDF Outlook Mail on the web View PDF Outlook Calendar on the web View PDF Outlook Mail for Mac View PDF Outlook Calendar for Mac View PDF Outlook for iOS View PDF Outlook for Android ...
How To: Office 365 Explained
Delve - Available Use Delve to manage your Microsoft 365 profile, and to discover and organize the information that's likely to be most interesting to you right now - across Microsoft 365. Learn Delve - Microsoft Excel - Available Create, ...
How To: Computer Basics
See the entire playlist here: https://youtube.com/playlist?list=PL4316FC411AD077AA
How to Find Your Computer Name
Find your computer name in Windows 10 Open the Control Panel. Click System and Security > System. On the View basic information about your computer page, see the Full computer name under the section Computer name, domain, and workgroup settings. Find ...
Microsoft: Configure email forwarding in Microsoft 365
As the admin of an organization, you might have company requirements to set up email forwarding for a user's mailbox. Email forwarding lets you forward email messages sent to a user's mailbox to another user's mailbox inside or outside of your ...
Microsoft: Create a shared mailbox
If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center to create and manage shared mailboxes. See Create shared mailboxes in the Exchange admin center If you're not sure if you should create a ...
Microsoft: Give mailbox permissions to another user
As the admin, you may have company requirements to allow some users access to another user's mailbox. For example, you may want to enable an assistant to send or read email from their manager's mailbox, or one of your user's the ability to send email ...
Microsoft: Change a user name and email address
You may need to change someone's email address and display name if, for example, they get married and their last name changes. Tip If you need help with the steps in this topic, consider working with a Microsoft small business specialist. With ...
No Internet After a Power Outage? Here’s What You Should Do
Aside from strong winds and flooding, thunderstorms also cause unexpected power outages. This could be a result of fallen trees and power lines. In some places, outages could also be because power suppliers decide to shutdown supply to avoid damages ...
Office 365 / Email Quarantine
What is it quarantine? In Microsoft 365 organizations with mailboxes in Exchange Online or standalone Exchange Online Protection (EOP) organizations without Exchange Online mailboxes, quarantine is available to hold potentially dangerous or unwanted ...